TERMS & CONDITIONS

Most recent version from 03.12.2025

These Terms and Conditions (“Terms”) govern bookings and the provision of chauffeur services by Flyyt (“Flyyt”, “we”, “us”, “our”) via flyyt.ch, email, phone, or messaging (“Booking Channels”). The customer (“Customer”) accepts these Terms by placing a booking or using the Services.

1) Definitions

• Services: Airport transfers, city-to-city transfers, point-to-point rides, hourly chauffeur hire, daily chauffeur hire, corporate shuttles, private tours, and related transport services.

• Pickup Time: The scheduled time shown in the booking confirmation, unless otherwise defined for airport arrivals (see Section 6).

• Vehicle Class: The booked category (e.g., Business Sedan, Premium SUV, Van). Images are illustrative.

2) Booking and Confirmation

2.1 Standard online bookings are confirmed instantly once the required data is provided and payment is authorized (if applicable).
2.2 Custom bookings (complex itineraries, multi-day service, large groups, special events, cross-border routes with special requirements) are confirmed after manual review, typically within a few hours during business hours.
2.3 A booking is binding once Flyyt issues a written confirmation (email or on-screen confirmation).

2.4 Online bookings require a minimum of 24 hours’ notice prior to the scheduled pickup time. Bookings requested with less than 24 hours’ notice are subject to availability and must be arranged directly via phone:
+41 77 408 90 06. Flyyt reserves the right to accept or decline short-notice bookings at its discretion.

3) Customer Details and Contactability

3.1 The Customer must provide accurate contact details, pickup address, destination, date/time, number of passengers, and luggage details.
3.2 For airport pickups, flight number is strongly recommended for flight tracking.
3.3 The Customer must be reachable by phone/WhatsApp at pickup time to coordinate.

4) Prices, Inclusions, and Additional Charges

4.1 Prices are shown in CHF unless stated otherwise.

4.2Distance-based bookingsrefer to standard point-to-point and airport transfers, which are normally billed on a per-kilometer basis. For these bookings,fixed pricingis offered. “Fixed” means the price is not increased due to normal traffic delays; however, it does not cover changes requested by the Customer (such as route changes, additional stops, or extended waiting time beyond the included free period, see Section 6).
4.3Hourly-based bookingsare billed based on the booked duration and vehicle type and may be subject to a minimum booking time, which is displayed during the booking or quotation process. Additional time is billed as overtime (see Section 7). For hourly bookings, 30 kilometers per booked hour are included. If the driven distance exceeds this included allowance, additional kilometers are charged according to the applicable per-kilometer rate for the selected vehicle category.
4.5Daily-based bookingsare custom bookings with individual rates. Each daily booking includes a flat allowance of 500 kilometers and up to 12 hours of service. The price depends on the selected vehicle class. Any additional time or kilometers will be billed separately according to the applicable rates for that vehicle class, unless otherwise agreed in writing

4.4 Additional charges may apply for:

• extra stops or route changes requested after confirmation,

• extended waiting time beyond included allowances,

• tolls, cross-border road charges, or special access fees (where applicable),

• cleaning fees for excessive mess, smoke, or spills,

• damage caused by passengers to the interior and or exterior of a vehicle.

• tour guides, entry tickets, tourist parking fees, venue access fees, meals or accommodation.

4.5 Any known extra costs will be communicated in advance where possible.

5) Payment Methods and Terms

5.1 Accepted payment methods:

• Online during booking: Credit/Debit Card

• Directly to chauffeur (if available for the service): Cash or Card

• Bank Tranfer (Bank details provided upon request)

5.3 If card payment fails or is reversed, Flyyt may cancel future services and pursue payment for completed services.

5.4 Payment for Flyyt services is due in full before the start of the service, or no later than the moment of pickup, unless otherwise agreed in writing.

5.5 Invoices are payable within 30 days of the invoice date, unless a different payment term has been agreed in writing.

5.6 Flyyt reserves the right to:

• suspend access to business accounts in the event of overdue payments, and

• recover all reasonable costs incurred in collecting late payments, including administrative, legal, or debt-collection costs.

6) Waiting Time, Meet & Greet, and Delays

6.1 Airports (arrivals): A complimentary waiting period applies (e.g., up to 60 minutes) counted from actual landing time or the agreed meeting time, depending on the service type.
6.2 Non-airport pickups: A complimentary waiting period applies (commonly up to 30 minutes) counted from the scheduled Pickup Time.
6.3 After the complimentary waiting period, waiting time will be charged per hour (as per each vehicle’s hourly booking price).
6.4 Flight delays: If flight number is provided, Flyyt may track the flight and adjust pickup accordingly; however, excessive delays may require rescheduling based on driver availability and may incur additional waiting/standby charges.
6.5 Meet & greet: Where included, the chauffeur meets at the agreed location with pickup coordination (e.g., name sign). If terminal access is restricted, meeting instructions will be provided.

7) Changes, Route Adjustments, Stops, Overtime

7.1 Modifications (pickup time, pickup location, destination) should be requested as early as possible and at least 5 hours before pickup for best availability. Changes are not guaranteed and may affect price.
7.2 Additional stops (coffee, meeting, errands) can be added if time allows; additional time and distance may be billed.
7.3 Overtime (hourly services): Extra time beyond the booked duration is billed in increments (e.g., 30/60 minutes). Availability is not guaranteed if the chauffeur has subsequent bookings.

8) Cancellations, No-Shows, and Refunds

8.1 Standard cancellation (general rule):

• Cancel 24+ hours before Pickup Time: free of charge.

• Cancel 12–24 hours: 50% charge.

• Cancel 4–12 hours: 75% charge.

• Cancel <4 hours or No-show: 100% charge.

8.2 No-show occurs when the passenger does not arrive at the pickup location within the applicable waiting time, cannot be reached, or fails to follow meeting instructions.
8.3 Event peak periods / special events (e.g., Davos/WEF dates, major fairs): stricter cancellation terms may apply and will be stated at booking.
8.4 Refunds (if applicable) are processed back to the original payment method within a reasonable timeframe, minus any non-refundable payment processing fees (if charged by third parties).

9) Vehicles, Chauffeurs, and Service Fulfilment

9.1 Flyyt may fulfil bookings using:

• its own fleet and employed chauffeurs,

• partner company chauffeurs operating Flyyt-approved vehicles,

• subcontracted or rented vehicles operated by Flyyt-approved chauffeurs, or

• Flyyt’s network of trusted professional mobility partners.

Regardless of fulfilment method, Flyyt remains the contractual service provider toward the Customer.

All vehicles used for Flyyt services are fully insured for passenger and third-party liability in accordance with applicable law.

9.2 Vehicle images and models shown are representative.
9.3 If the exact vehicle/model is unavailable due to operational reasons, Flyyt will provide a comparable vehicle in the same class.
9.4 Where possible, Flyyt may offer an upgrade at no extra cost; any changes are communicated in advance.

10) Passenger Responsibilities & Conduct

10.1. Passengers must

• Wear seat belts where required by law.

• Refrain from smoking, vaping, or using illegal substances in the vehicle.

• Not exceed the legally permitted number of passengers per vehicle.

• Avoid littering, spilling liquids, damaging the interior, or any inappropriate use.

• Behave in a manner that does not create safety risks for the chauffeur, passengers, or third parties.

10.2 Damage and Cleaning
The Customer is responsible for the cost of repair or professional cleaning due to damage, spills, excessive soiling, or inappropriate use by passengers. Flyyt reserves the right to charge such costs to the Customer.

10.3 Refusal of Service
Flyyt may refuse or terminate service (no refund) if passenger behavior creates safety risks, includes abuse/threats, vandalism, or illegal activity. Flyyt reserves the right to refuse or cancel any booking, at any time, subject to availability, safety considerations, or breach of these Terms.

11) Luggage, Child Seats, and Special Requests

11.1 The Customer is responsible for selecting an appropriate vehicle for passengers and luggage.
11.2 Oversized items (skis, golf bags, large strollers) must be declared in advance.
11.3 Child seats/boosters are available upon request and subject to availability; the Customer remains responsible for providing correct child age/weight information.

12) Lost Property

12.1 Flyyt will make reasonable efforts to return found items.
12.2 Return delivery or shipping fees may apply.

12.3 Passengers remain fully responsible for their luggage and personal belongings at all times.

Passengers must ensure that all items are:

• correctly loaded into the vehicle before departure, and

• removed from the vehicle at the end of the service.

12.4 Flyyt shall not be held liable for loss, damage, or consequential loss relating to luggage or personal items, whether carried inside the vehicle or placed in the trunk. Personal property is transported entirely at the passenger’s own risk.

13) Service Interruptions and Force Majeure

13.1 Flyyt is not liable for delays or failures caused by events beyond reasonable control, including severe weather, accidents, road closures, strikes, governmental actions, airport disruptions, or network outages.
13.2 If service becomes impossible, Flyyt may offer rescheduling or a refund for the undelivered portion, where appropriate.

14) Complaints and Service Issues

14.1 Concerns should be reported promptly, ideally within 48 hours after the service, with booking reference and details.
14.2 Flyyt will investigate and respond within a reasonable timeframe.

15) Data Protection

Personal data is processed according to the Flyyt Privacy Policy. (Link the policy here.)

16) Intellectual Property

All content on flyyt.ch (text, brand assets, images) is protected. Reuse requires written permission.

17) Governing Law and Jurisdiction

These Terms are governed by Swiss law. Jurisdiction is Zurich, Switzerland, unless mandatory consumer law requires otherwise.

18) Severability

If any provision is invalid, the remaining provisions remain enforceable.