Information We Collect
We collect personal information that you provide directly when you:
Make a booking (online transfer, chauffeur service, city-to-city transfer, etc.)
Contact us via email, phone, or contact form
Subscribe to newsletters or marketing communications
Interact with our customer service
Categories of personal data we collect may include:
Name, title
Email address
Phone number
Billing and payment information (e.g., credit/debit card data)
Booking details (pickup/drop-off addresses, dates, times)
Travel preferences and special requests
Communication records and customer support interactions
How We Use Your Information
We use your information to:
Process and confirm bookings
Communicate service details, notifications, and updates
Respond to enquiries and provide customer support
Improve our website and services
Comply with legal and regulatory requirements
Send marketing and promotional communications (with consent)
We will only use your personal data for purposes compatible with the reason it was collected and in line with applicable laws.
Legal Basis for Processing
Our lawful basis for collecting and processing your personal data includes:
Contractual necessity: to provide transportation services you request
Consent: where you agree to receive marketing messages
Legitimate interests: for analytics, site improvement, and fraud prevention
Legal compliance: to meet legal and regulatory obligations
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Remember preferences
Analyse usage patterns
Improve user experience
Personalise content and advertising
You can control cookie preferences through your browser settings or via the cookie banner on the Site.
Sharing and Disclosure
We may share your information with:
Service providers (payment processors, analytics providers, booking platforms)
Chauffeurs or operational partners involved in fulfilling your booking
Legal authorities when required by law or to protect our rights
We do not sell or rent your personal information to third parties for marketing without your explicit consent.
Data Retention
We retain personal data for 7 years under GDPR law, as long as necessary to:
Fulfil bookings and legal obligations
Manage disputes and enforce agreements
Comply with regulatory record-keeping requirements
After this period, we securely delete or anonymise your data.
Security of Your Information
We implement administrative, technical, and physical safeguards to protect your personal data against loss, theft, misuse, and unauthorised access. Although we strive to protect your information, no system is completely secure, if you suspect a security breach, please contact us immediately.
Your Rights
Under applicable data protection laws, rights may include:
Accessing personal information
Correcting inaccurate details
Requesting deletion of data
Limiting how personal data is processed
Requesting a copy of personal data
Withdrawing consent where applicable
To exercise these rights, contact us using details below. We may require verification before fulfilling requests.
International Transfers
Flyyt is based in Switzerland and may share or store personal information internationally for operational purposes or legal compliance. We ensure such transfers are protected by appropriate safeguards.
Children’s Privacy
Our services and Site are not directed to children under 16. We do not knowingly collect personal information from minors.
Changes to this Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last updated” date. Continued use of the Site after changes indicates acceptance.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact:
Flyyt
Email: info@flyyt.ch
Phone: +41 77 408 9006
Address: Alfred Comte Str. 3, 8953 Dietikon, Switzerland